Terms of Service

📄 Terms of Service – Afiwah

Last Updated: 7/12/2025

Welcome to Afiwah! These Terms of Service (“Terms”) govern your use of our platform. By accessing or using Afiwah, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or have legal guardian consent to use our platform.

2. Account Registration

To access certain features (e.g., as a vendor), you must register an account. You are responsible for:

• Keeping your login credentials secure
• All activities under your account

3. Vendor Terms

Vendors must:

• Provide accurate product listings
• Fulfill orders on time
• Comply with applicable laws and regulations
• Pay any applicable monthly flat fees as agreed

4. Buyer Terms

Buyers agree to:

• Provide accurate shipping information
• Make legitimate purchases
• Respect vendor policies

5. Payments

We process payments securely through third-party providers. Afiwah does not store your card or banking details.

6. Prohibited Conduct

Users must not:

• Use the platform for illegal activities
• Misrepresent products or services
• Interfere with the platform’s operations
• Upload harmful or offensive content

7. Intellectual Property

All content on Afiwah is our property or that of our partners. You may not use, copy, or distribute content without permission.

8. Limitation of Liability

Afiwah is provided “as is.” We are not liable for:

• Any direct, indirect, incidental, or punitive damages
• Loss of data, profit, or business opportunity
• Issues caused by third-party services

9. Termination

We may suspend or terminate access if you violate these Terms. You may also terminate your account at any time.

10. Governing Law

These Terms are governed by the laws of Ghana.

11. Contact Us

For questions or concerns:
📧 support@afiwah.com

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Privacy Policy

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📄 Privacy Policy – Afiwah

Last Updated: 7/12/2025

Afiwah is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, shopatafiwah.com, or use any of our services.

1. Information We Collect

a. Personal Information

We may collect personal information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Business details (for vendors)

b. Non-Personal Information

We collect non-personal data like browser type, device information, pages visited, and time spent on the platform.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process transactions and send updates
• Provide customer support
• Customize user experience
• Enforce our terms and prevent fraud
• Send marketing communications (with your consent)

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Payment processors (e.g. PayStack)
• Service providers (hosting, analytics)
• Legal authorities if required by law

4. Cookies & Tracking

We use cookies and similar technologies to improve your experience and analyze site usage.

5. Data Protection

We implement industry-standard security measures to protect your data, including SSL encryption and access controls.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent for marketing
• Request a copy of the data we hold about you

To exercise these rights, contact us at: support@shopatafiwah.com

7. Third-Party Links

Our platform may link to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy. Continued use of Afiwah means you accept any changes.

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